The pleasant lady in sales said she would transfer me to phone technical support. But as I was about to relay that information to the support person, he ended the chat session! The lady in sales said that Encore is definitely included in Creative Cloud. I called them and asked the support guy to wait on the chat session until I had an answer. However, the support person told me I needed to contact sales.

Well, I was having the chat on my laptop (running XP) and I guess the support person was also on XP so the case was proved! I think it would be better if Adobe showed the application (possibly greyed out) with a note that it cannot be installed on the PC that is viewing the page. If you view the same page under Windows 7 it does show Premiere Pro. If you view the page with XP (for example), it does not show Premier Pro because Premiere Pro works only on a 64 bit OS. Now on that page, Adobe has done something clever and stupid. To prove the point, the support person pointed me to this page: The support person told me emphatically that Encore is not part of Creative Cloud and can be obtained only by buying Premiere Pro and not from the Creative Cloud subscription. I spent 30 minutes on a chat session with Adobe support. Illustrator, Photoshop, and Premiere Pro all work fine. I have found that waiting or rebooting the PC does not fix the problem. It appears this is a common problem, but there does not seem to be a common solution.

'Congratulations! You have successfully connected to Adobe License Management Server.' I had previously got the problem identified here:įollowing the recommendations fixed the problem, but still Encore has the same issue. Please relaunch the application and provide a valid serial number.'

'Adobe Encore CS6 cannot run in trial mode. The first time I try to run Encore, I get the two screens shown in that thread and repeated here: I am running Windows 7 on a new Dell Vostro, have a subscription to Creative Cloud, have never installed a trial version of the software, and recently installed Premier Pro.

Adobe premiere pro cs6 portable 64 bits